frequently asked questions
Got questions? We’ve got answers. At Purcell’s, we believe in keeping things simple, honest, and transparent. Below are some of the questions we hear most often from customers about our services, pricing, policies, and more.
Are you licensed and insured?
Yes! Purcell’s is fully licensed, bonded, and insured for all residential and commercial services we provide.
Do you offer emergency service?
For urgent issues, please call us directly at 217-352-7500. While we don’t offer 24/7 emergency repair, we’ll do our best to schedule same-day or next-day service.
What types of payment do you accept?
We accept cash, major credit cards, checks, and offer financing options (subject to credit approval) for select services.
How often should I have my HVAC system serviced?
We recommend biannual maintenance for both heating and cooling systems. Our Home Comfort Club makes it easy to stay on schedule and save money.
How do I know if I need a new furnace or air conditioner?
If your system is over 10–15 years old, struggling to keep up, or needing frequent repairs, it may be time to consider a replacement. Our experts can provide a free consultation.
Do you offer geothermal or ductless options?
Yes, we specialize in geothermal system design and installation, as well as ductless heating and cooling solutions.
Do you service all appliance brands?
We repair most major brands and proudly sell new GE, Whirlpool, Maytag, Amana, KitchenAid, Speed Queen, Foltile, and Samsung appliances.
Do you sell used appliances?
No, we do not sell used or blemished appliances. We only sell brand-new, high-quality units with full warranties.
What appliances do you repair?
We provide service for washers, dryers, refrigerators, microwaves, and more. See our Appliance Repair page for full details.
Can you help with small electrical jobs?
Absolutely! Whether you need a new outlet, ceiling fan installation, or a full panel upgrade, no job is too small or too large.
Do you do electrical inspections?
Yes, we offer home electrical safety inspections for peace of mind—especially helpful if you're buying, selling, or renovating.
Can you service my restaurant’s refrigeration systems after hours?
We understand how critical refrigeration is to your business. Call us for priority scheduling—we’ll work around your operating hours whenever possible.